Privacy Policy

This Privacy Policy describes how CL Roofing & Renovations ("we," "us," or "our") collects, uses, and protects the information you provide when you contact us, request an estimate, or communicate with us by phone, email, or text message. By using our website and services, you agree to the practices described below.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Your name, phone number, email address, and service or mailing address;
• Details about the roofing, exterior, or renovation services you are requesting;
• Communication preferences, including your consent to receive text messages;
• Any other information you choose to share when you contact us.

We may also automatically collect limited technical information such as your IP address, browser type, and pages viewed, through cookies and similar technologies (see "Cookies & Tracking" below).

2. How We Use Information

We use the information we collect to:

• Respond to your inquiries and provide roofing estimates and services;
• Schedule appointments and send appointment reminders and project updates;
• Send quote and estimate confirmations and follow-up communications;
• Send marketing messages about special offers, discounts, and service updates, where you have consented;
• Improve our services and respond to customer service requests;
• Comply with our legal and regulatory obligations.

3. SMS & Text Message Communications

When you provide your phone number and check a consent box on our forms, you agree to receive text messages from CL Roofing & Renovations consistent with the consent you selected. We offer separate consent for marketing and non-marketing (transactional) messages, so you may opt into one, both, or neither.

• Opt-in: SMS consent is collected only when you affirmatively check a consent box. Consent boxes are never pre-checked, and providing consent is optional and not required to submit a form or to do business with us.
• Message frequency: Message frequency may vary.
• Rates: Message and data rates may apply.
• Opt-out: You can cancel the SMS service at any time by replying STOP to any message. After you send "STOP," we will send a confirmation message and you will no longer receive SMS messages from us.
• Help: Reply HELP for assistance, or contact us at (587) 317-4267 or clroofingandrenovations@gmail.com.
• Carriers: Carriers are not liable for delayed or undelivered messages.

4. Data Sharing Policy

We do not sell, rent, or trade your personal information. We do not share your information for the marketing or promotional purposes of any third party. We may share information only with trusted service providers who help us operate our business (for example, our customer relationship and messaging platform) and only to the extent necessary to provide our services to you. As stated above, text messaging opt-in data and consent are never shared with third parties.

5. Cookies & Tracking

Our website may use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings; some features may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

We use HighLevel (GoHighLevel) as a service provider and data processor to manage customer communications, forms, and messaging on our behalf. These providers process information only as needed to deliver services to us and are bound by their own privacy and security obligations.

8. Your Rights

You may request to access, correct, or delete the personal information we hold about you, and you may withdraw your consent to communications at any time. To exercise these rights, contact us using the details below.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Information